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Conference FAQs

Access to the Virtual Platform

The iMig 2021 Conference will start with the Pre-Conference Workshops on May 2nd; however, the main conference opens on May 7 – 9, 2021. The Welcome email with a link to the virtual platform and log in credentials will be sent to all registered delegates on April 29th from no-reply@pheedloop.com. The email address used for registration and the password provided in the Welcome email will give you access to the virtual platform. If you cannot find the email, please check your spam/junk folder before you contact iMig2021-registration@icsevents.com. Emails will be answered Monday to Friday from 08:00 to 17:00 PDT (Pacific Daylight Time).

Virtual Platform Link

How to Use the Virtual Platform

Main Conference Sessions - Join us for live broadcasted sessions by clicking on the "Sessions" tab on the menu (see the latest Program for the full schedule). In case you miss a scheduled viewing, presentations will be recorded and available to view on-demand within 72 hours. You can bookmark sessions by saving them to your personal schedule.

Should your live session not start automatically at the scheduled time, please try clicking on the presentation screen. Do not refresh your browser; this will cause you to log out of the session.

Programme Book

View the online programme and abstract book.

Programme and Abstract Book

Virtual Seminars

In addition to a fantastic line-up of scientific sessions, we will also be featuring virtual seminars throughout the iMig 2021 Conference . Please click here for more details on the confirmed seminars.

Networking Opportunities

You can easily connect with iMig 2021 Conference attendees from across the globe by clicking the "Networking" tab. To network during a live session, we recommend opening the Networking tab in a second browser tab; this will prevent the live session window from closing.

Your Online Profile

Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the "Account" tab.

Live Stream Troubleshooting

If you're attending a session and are experiencing issues with the live stream, it's very likely local due to your computer or browser configuration. There are several streaming options the event you are attending may have chosen from, so although there isn't one magical fix, here are some common troubleshooting tips that should allow you to experience the virtual event to its fullest.

Possible Issues & Solutions

Web Browser We strongly recommend using a modern browser to participate in the virtual event. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link.
Internet Connection A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere.
Session is not yet live Ensure you're viewing a session at the date and time that it is expected to be live.
Getting video, but no audio Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel.

How to Reach Us

Live Chat/Help Desk will be available on this website and on the digital platform during the live broadcast days.

The iMig 2021 Conference staff will assist you with any questions or inquiries during the live Conference. Please contact them via the chat window at the bottom left of the Virtual Lobby. To reach the iMig 2021 Conference staff on non-live broadcast days, please email iMig2021-registration@icsevents.com. Emails will be answered Monday to Friday from 08:00 to 17:00 PDT (Pacific Daylight Time).



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